Qwest Actiontec M1000 Modem not working with Linksys or D-link router
Here is the senaro and the fix for it.
Qwest is now offering the Action Tec M1000 Modem/router. This is a router even with no wireless unit installed. If you have another router you would like to use with the Qwest M1000 such as linksys or D-link you have to configure the Linksys or D-link as an acces point in order to make it work. (For the life of me I do not see why Qwest is offering a router with only one nic output)
Anyways here is what you do. The exact steps will vary depending on what type of router you have. With the Qwest Actiontec M1000 DO NOTHING. This will be our router. With the second router login.
D-link is 192.168.0.1 and linksys is 192.168.1.1 . You need to plug the router directly into a PC with out is being hooked to the M1000. If you are unsure what the ip is you need consult your manufacturers website. Log into the router and change the local IP for the Router itself to 192.168.0.151. Now you will have to re-log into the router using this new IP. We now need to change the range of the addresses given out.Change the Starting IP Address: to 192.168.0.155. Go ahead and save changes. Now you will have to disalbe the DHCP server on the the router. You are almost done. Now conect the Qwest Actiontec M1000 router to the back of the Linksys router. DO NOT plug it into the WAN port. We have set the router up as an AP so plug it into any port 1 through 4. You may need to re-boot the linksys or d-Link router but you should be good to go. This has worked several times for me and should work great for you. The first time I contacted Qwest about the issue and they kept telling me that the M1000 is not a router unless the wireless is turned on but they are on crack and totally wrong. Post your comments if this worked or if you need more help.
If your still having issues then head over to www.onlinecomputerrepair.org . these guys are great at setting networks up and can get you going for a very reasonable price.
September 28th, 2007 at 5:18 pm
If you just want to make life simple you can just go out and buy and Access Piont. They are around the same cost as a router.
November 24th, 2007 at 8:13 pm
I have the same modem and a d-link router.
They wanted me to change my network settings, but when I objected, they helped me change the ISP settings on the modem, and everything worked fine
November 29th, 2007 at 12:23 am
This is a good guide to follow. It helped me out. One thing I would recommend is disabling DHCP first, sometimes the IP you specify (.151 in this case) falls into the range of DHCP and will cause a conflict.
besides this, the m1000 is a nice modem. lots of features.
December 2nd, 2007 at 5:13 pm
I have the Actiontec M1000 and a D-Link Wireless G Router, and I don’t understand how you are supposed to “log in” to the router without setting it up first. When I run the D-link setup with the Actiontec plugged in it says to call the ISP to find out how to bypass the router properties of the Actiontec, but when I called Qwest they were completely clueless, as usual. When I try to run setup with the D-Link plugged in, it says no connectivity. Can anybody help me? guntherbfresh@yahoo.com if you can or I will check back here.. Thanks.
December 10th, 2007 at 7:31 pm
Are you running the dlink setup with the disk? Simply plug the dlink router into the notebook. Make sure you do not plug it into the uplink port just 1 through 4. No type in 192.168.0.1. Use the default user name and password. You may be asked to configure the router the first time just run through the on screen prompts. It does not matter that you do not have a conection to the the internet. You will not have a connection until you follow the above directions and make it into an AP.
December 14th, 2007 at 7:00 am
This worked really great; however, I happen to like my 3 year old D-Link DI-634M features better. I followed all of the instructions and it was good. I then found this:
www.broadbandreports.com/forum/r19605835-Actiontec-M1000-with-Dlink-router
This allows me to function exactly how I used to when I had a cable modem. I have my D-Link doing my custom stuff and my M1000 being just my DSL modem. Thank you to both of these authors!
Bill T.
January 23rd, 2008 at 6:02 am
Chalk up another success story! I followed the directions above and I’m up and running.
Thanks!
January 31st, 2008 at 9:40 pm
Hi, Will this also work with the M1000 having the wireless enabled? I have two computers that need to connect to the network thru the nic.
February 1st, 2008 at 3:31 am
Yes it will work because you would be using the second device as an access point and the M1000 as your router.
February 3rd, 2008 at 6:01 pm
Recently received your article on the M1000 Modem and Linksys Router. Your fix looks very easy to do except I cannot locate where to change the range of addresses given out. Also any experience with the Actiontec W1000 Wireless Adapter.
February 3rd, 2008 at 6:58 pm
it’s right under the DHCP section on the main setup page for a Linksys router.
this setup will work with the Actiontec W1000 Wireless as well.
March 14th, 2008 at 7:59 pm
What is the easiest thing to do? Is to upgrade to the 2701 HG Modem and how much does that cost.
April 18th, 2008 at 7:57 am
This advice worked for me. I have a new Actiontec M1000 from Qwest and tried connecting it to my existing D-Link router. It would not work, even though my D-Link had been working with Comcast’s modem. All I did to make it work, per your advice, is connect the Ethernet cable from the modem into my router’s #1 slot. Bingo! Works great now. Thanks a lot!!!
August 1st, 2008 at 6:08 pm
Bless you.
August 18th, 2008 at 12:43 am
You could also just buy a switch. I run a 8 port 3com OfficeConnect behind it. Then you aren’t duplicating devices for no reason and you speed up connections a little since switches are inherently faster because they run on the data link layer instead of the network layer.
September 7th, 2008 at 7:48 pm
Phew. Glad I found this page.
It’s unbelievable how difficult this process was. Who knew Qwest’s modem is a router? Would’ve just bought the wireless upgrade for the M1000 to save myself all of this trouble, but I guess that’s what they want you to do.
First follow post #5 by ADMINNICENAME to set up router, then the detailed directions at the top of the page (but keep in mind QWESTFTL’s post #3 about the IP address) and it should work. Although, I did have to not only reboot my router, but my entire computer as well.
Thanks again.
October 27th, 2008 at 3:36 am
I didn’t do it the way described. All I did was set my user name and password from Qwest on the M1000 and got internet connection on my notebook. I then unplugged the M1000 and plugged my notebook directly to the Linksys router and logged on I then I set the IP on the Linksys to 198.168.2.1 rebooted the Linksys and then set the Linksys to PPPoE and put in the user name and password from Qwest plugged the M1000 to the Linksys WAN port and hit connect on the Linksys. All works fine using the M1000 plugged into the WAN jack on the Linksys WRT54G. I did nothing else as far as settings, and all of the IP addresses on the LAN side are from the Linksys DHCP, am I missing something?
October 27th, 2008 at 5:52 am
Is the M1000 still wireless? If so you may want to turn that feature off. Your setup should work just fine. The only down side is if or when you have to reset your router you will have to re-set up the user name and password for Qwest.
October 29th, 2008 at 2:00 am
No the M1000 I got does not have wireless. All wireless connections are through the WRT54G.
November 5th, 2008 at 7:09 pm
Well, I had to update my BEFW11S4’s firmware to get it to work for changing the device IP, otherwise it wouldn’t let me log in under the new IP heh New firmware totally changed the layout, but added some new features. I got it configured and I’m online, but oddly the connection icon in the task bar can’t “connect” 😐 Hit repair and it still doesn’t work o_0 To make things weirder, my computer’s IP address is 192.168.0.2… Which I’d figure that due to making the starting IP (which gets grayed out after disabling DHCP) would start @ 155. Even if that wasn’t the case, I’d have thought that since the device IP being 192.168.1.xxx would make my IP a 192.168.1.xxx. I have to go check the laptop to see if the WiFi works now though. Thanks for this write up! I happened to stumble on it when researching something else on this M1000 heh Probably would’ve gone nuts if I wasn’t able to set it up!! So again, thank you
November 20th, 2008 at 6:04 am
This advice worked great thanks for the help
December 1st, 2008 at 2:41 am
Followed the instructions, and everything is now working great. Thanks!
December 6th, 2008 at 10:31 pm
GREAT FIX!! Thank you so much. Please let me know when you take out Qwest.
January 19th, 2009 at 4:19 am
This was so helpful – our old modem went out, and due to two desktops using Linksys USB wireless connections, and the fact we already had a working router, I didn’t want to use the M1000’s wireless router. This helpful guide took about 6 minutes to follow, and worked perfect, first try.
Thanks for the helpful advice!
January 22nd, 2009 at 8:31 pm
I tried this, and found that I was able to access the wireless via the M1000, but couldn’t password protect the wireless network with the DHCP enabled. I don’t have access to the password for the M1000 (although I do have the responsibility for making it all work. Don’t ask), so I couldn’t set a password on that (don’t even know if the M1000 allows that). Meanwhile, I’ve achieved an awareness that password protection is not the same thing as encryption, and that the password alone will not make the network safe.
Is there a 3rd party program or something that can encrypt and protect the network without relying on the setting of either the M1000 or the Linksys? What other advice can you give me?
My thanks in advance, and appreciation for this article.
January 22nd, 2009 at 9:41 pm
I tried the above, and the wireless worked fine, but without the DHCP enabled, I couldn’t configure the router to ask for a name and password. I spent a long time trying to find other ways to make it work but to no avail.
Since then, I’ve come to realize that a password is not a substitute for encryption.
Sadly, I do not have the password for the M1000 (even though I’m supposed to make everything work. Don’t ask), and don’t even know if it could help me make a secured wireless network anyway.
Is there a way to encrypt or secure a wireless network via a 3rd party program? Or is there anything you can suggest?
My thanks in advance, and Thank You for the very useful article.
Please let me know when you take out Qwest.
Me too! I’ve had it out for them since way back when they were the only phone company, and didn’t mind holding that over your head.
Please let me know when you take out Qwest.
Please! I’ve had it out for them ever since they were the one-and-only phone company, before I even had internet. They haven’t gotten any better.
March 4th, 2009 at 10:38 pm
Worked for me — thanks! I didn’t even change anything in the router’s config, just moved the cable from the WAN port to one of the LAN ports, and somehow the router knew to act like a switch, even the WiFi. All computers on the LAN then received IP addresses from the modem’s DHCP.
I also tried the trick mentioned at www.broadbandreports.com/forum/r19605835-Actiontec-M1000-with-Dlink-router – setting the modem to bridging mode instead of PPPoE, but that did not work. The router got the WAN IP address from Qwest, but the computers on the LAN side could not get to the Internet.
March 17th, 2009 at 1:20 am
So will this make my internet faster if I hook my M1000 qwest modem to my D Link, and can I then do multiple computers and Xbox Live?
March 29th, 2009 at 6:10 pm
Thanks. When nothing else (other posts – qwest tech support) worked I tried this and it worked, almost. My ethernet connect compther (XP) works great, a Vista laptop wireless works great, but an XP wireless (d-link adaptor) does not. It apparently connects, and it will access at least 1 internet website, but only that one. Everything else, including my local net will not work. One thing strange, both the Actiontec 1000 and the d-link router are connected have listed connections on the laptop. The M1000 as an internet gateway, the d-link as a wireless connection. Being a newbie, I’m clueless. I tried changing the laptop IP address into the range specified in the AP setup. Nothing. Any suggestions?
April 23rd, 2009 at 4:38 am
Tried this and it worked right off the bat. Was able to set up wireless/etc. through my “old” d-link di-524 with security and everything. Previous tries to setup with d-link’s router.exe/wizard/other info off the d-link site kept telling me the modem was also a router and to contact my isp; yeah right, like that’ll help, talk to some guy in India for a half an hour and get nowhere. Saved me $20-30 on the wireless module…THANKS!!!
June 13th, 2009 at 1:56 pm
Huzzah, after trying the DSL reports one linked earlier, this worked beautifully, and even though the range had to be changed, when I went in to alter it (from 100-199 to the 152 or 154-199), it had already taken care of it and adjusted.
Warning to ANYONE messing with this, though: GET YOUR PPP CREDENTIALS FIRST!!! It will be something ridiculous like the first couple letters of your last name then your first name then 4 digits@qwest.com, and the passwords are a little nightmare.
Funny and tragic that Qwest has the ABSOLUTE WORST! phones I’ve EVER been on the other end of–out of a total of 6 or 7 calls, all but 2 dropped. Those 2 calls were very short… and I still had to get the PPP addy twice because they break up so much wherever they are outsourced from (I think one was Indian, another from around Malaysia). Ugh on outsourcing. Still, working like a charm. Not AS easy as cable to just plug and play, but that’s just because their modem is set up to handle so much more, which I can’t exactly complain about when this good modem is free and Comcrap’s old ones (not even the latest Docsis 3 Surfboards) run $5 a month indefinitely. You’d think they’d eventually call it yours, you know, after a year when they can’t realistically send a dirty cruddy thing to another customer. I’m pretty happy… I’m in Washington, so my “up to 7″ that is at 3 until July… it’s only $35 a month for a year… then we’ll see what is around.
June 16th, 2009 at 1:46 am
Worked PERFECTLY! I *almost* bought a different router, but thanks to you I could keep on using the D-Link router I have at home. Thanks a million!
July 9th, 2009 at 5:31 am
I had this issue. Usually, I just click on the link in my favorites that goes to my router. This time it didn’t work. The connection through it would actually work for five minutes, maybe, and then crash. So when starting the next time, I quickly opened my browser and clicked that link. It went there, I used the setup wizard, it worked, and the connection didn’t crash. All is good now. Try that.
October 29th, 2009 at 9:30 pm
I actually just plugged my router and it worked instantly. Though, my old settings (private, WEP setting) were still on the router. Don’t know if that had anything to do with it. Thanks for the heads up though. Good resource just in case anything comes up in the future.
November 29th, 2009 at 5:14 pm
This worked. I have been fighting this combination of the M1000 and the D-Link DIR-655 for a few hours now. I naively thought the D-Link wizard would set everything up properly since this is surely a common configuration…but no. The key idea here is to current the modem to the LAN port instead of the WAN port…this is completely counterintuitive. It also seems like a massive kluge…the WAN light on my router will continue to blink forever. There apparently is more than one solution to this issue…I saw another post that recommended setting the M1000 up as a bridge router and then enabling PPPoE on the router…but this means calling Qwest and getting the password.
January 7th, 2010 at 9:03 am
This worked! I had a little bit of issue with the IP Address range, but I got it to work. Thank you so much! I spent 2 weeks and over 18 hours on the phone with Qwest and D-Link trying to get someone to help me sort this mess out. I personally think it outrageously stupid that Actiontec would produce a Modem/Router period! It’s a great concept but needs a little work. I tried Bridging the router and that was a pointless waist of my time. Nothing seemed to work, But then I got overly frustrated with a rep and decided to do it myself. Gratification.
January 31st, 2010 at 9:35 pm
Thanks so much for this info. I got a D-link router working with Qwest’s Actiontec m1000 finally! I couldn’t believe how many hours I wasted not knowing the DSL modem is not like a cable modem. Our Microsoft MN-700 had no problem when we switched from Comcast cable to Qwest DSL, so I never imagined it would be any different setting a D-Link router up. Our Microsoft MN-700 finally died Friday, and had to switched to a spare D-Link DIR 615. I couldn’t get the bridge mode to work since I don’t know the actual password. Qwest has this quick set up # that they have me type in during the setup, which automatically fills in the user name and password. I can read the user name because it’s plain text but the password is masked. So I tried the option #2, connecting the DSL modem to one of the ports 1-4 instead of uplink. That worked. But now, I’m trying to connect another router to the D-Link router, because the signal is just too weak in some parts of the house and we have a PC which needs a wired connection, and we’ve been using two routers forever. Simply connecting the 2nd router (happens to be a Linksys WRT54g) to the D-Link didn’t work. Linksys’s IP is set to 192.168.2.1. I’m thinking I do have to get the bridge mode working on the actiontec if I want to have two routers connected.
February 16th, 2010 at 10:20 pm
Worked great – thanks!
April 9th, 2010 at 6:00 pm
Thanks for the tips. It worked perfectly for my Actionet M1000 with D-link WBR-2310 router. I spent about 2 days to solve the issue. D-link technical support was total useless and waste of time on the phone.
November 8th, 2010 at 6:24 pm
Wow!, thanks alot. I worked on this for 2 hours before I read this, and now it works! What I don’t understand is
I had the same setup with Qwest in a different city, and my
router worked without doing this.
December 31st, 2010 at 7:57 pm
Worked perfectly with dlink 615. Thanks a million
April 21st, 2011 at 9:05 pm
This worked like a charm. I was -so- close to throwing these away and starting from scratch. Thanks for the walk through.
April 21st, 2011 at 9:33 pm
glad to know this old guide is still helping people out.
May 26th, 2011 at 10:55 pm
It worked great. i just wanted to say thank you for sharing the info. Thanks!
July 3rd, 2011 at 6:37 pm
This did not work for me…I followed the directions word for word and all I get when trying to enter my Linksys WRT54G setup page is “Internet Explorer cannot display web page” I tried connecting my lan cable to my routers WAN port and tried entering 192.168.1.1 but nothing, so I tried plugging it into one of the internet ports 1-4 and resetting the router and still nothing! What am I missing here?