HP dv9000 wireless not working
If you own an HP dv9000 laptop and the wireless is not working then I have good and bad news for you. First off the wireless card is most likely not bad. The main cause for this is actually the mother board. In fact HP has ofically launched a product recall on all dv9000 models for this issue. So if your XP or Vista dv9000 wireless is not working then contact hp and they will ship you a box to send them the unit it. The whole repair process normally takes 7-9 business days for the repair. When you think about it that is really fast considering half that time is transit time. I do like the fact the HP stepped up to the plate and issued a product recall. The bad news for many out there with this issue is they have no idea the dv9000 has been recalled. I recommend not calling HP about it. Instead go the the hp.com website and select the contact us button on that page you will find a “chat with us” link. Ask about the recall and they will take all the info right there in the chat log and start the recall process. It’s a great way to go and saves an hour on the phone. Have the unit near by so you can provide the serial and Part number to them.
Once again for the HP dv9000 wireless not working contact HP because the product has been recalled. This is the model with t he AMD 64 bit processor and it can have Vista or XP on it.
May 22nd, 2008 at 12:34 pm
I contacted HP and they tried in every way to make me pay for the repair. I had to prove to them they they even had a service warranty enhancement on this machine. It was a nightmare. I will put the link to the service warranty in case any one else has to go through this. http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01087277&dlc=en&lc=en&cc=us Good Luck!
August 11th, 2008 at 4:19 pm
my laptop have big problem like slow down and freaz whene i run program it stop and it doesnt do anything at all,i try to reboot and i try to refresh i mean all tha way but no change at all
August 12th, 2008 at 10:57 pm
I have had the same problem, but its worse, the wireless works occasionally, and I have a hinge crack on the left side and 2 days ago the computer crashed and it hasn’t work since, HP really screwed up this time. Sorry for any missed spelled words!
September 10th, 2008 at 12:11 am
I to have dv9000cto and it has had problems with the LAN from jump. I have heard it is a heat sinking problem with the mother board. Overheating causes components over time to decay and finally fail. I just got off the phone with Lampur I believe-lol….Sending a box and saying motherboard will be replaced for free and returned within 7 to 10 business days….he assured me-lol…..we’ll see.
September 13th, 2008 at 6:40 pm
We sent our dv9000cto in for supposed free repair. Now the are trying to bill us for $732 saying cause the warranty is up we have to pay for it. My husband told them to send it back broke cause he will not pay for repairs or a warranty on a recalled item. So now we will have basically a $1500 paperweight.
September 13th, 2008 at 6:43 pm
luv2prty2
that is exacty what we were told, it would be repaired for free
i guess $732=free in HP land
September 13th, 2008 at 6:55 pm
Not all DV9000 are on the recall list. Only a select amount. This issue only affects the WLAN. No other devices are affected. The work around is to pay 50 bucks and get a USB wireless device.
October 18th, 2008 at 12:57 am
Wish I had the same issue and it was just a WIFI problem. I just paid HP $200 to repaid the video card. My laptop didn’t show up on the list of recalled DV9000.
All the recalls are AMD chip with the Nvidia card, I have read that it’s all the Nvidia card fault for all these issues since it overheats and eventually fails.
Now I’m getting a box shipped and if I send it back I am getting billed $200. The case maanager did promise that if tech support tried to charge anything more than $200 he would still honor the $200 no matter what the issue was.
At least that’s a promise I got from the case manager and I have have his number and extension. Perhaps this will work out but I’m already considering just putting my laptop for sale and getting a new replacement rather than risk this repair.
We’ll see
October 18th, 2008 at 3:01 am
HP will honor what it says in most cases. 200 bucks is not a bad price at all for a repair like that. I would charge at least that much for such a repair. As far as selling the unit as is in broken condition you would most likely get around 150-200 bucks for it on Ebay. Personally for 200 dollars you are getting a working system. I say it’s worth repairing unless you find a great special somewere on a sweet laptop. Check out tigeredirect.com I normally look there first and then all the big box stores.
Sucks that your system wasn’t in the DV9000 recall but at the same time if it was you would of had another issue.
November 8th, 2008 at 1:51 pm
Purchased DV9000 laptop Dec. 2006, which came with 1 year warranty. Then, purchased add’tl 3 year extended warranty through Circuit City’s Fire Dog for nearly $250. In Sept, CC sent laptop off for a month - repair not free - considered “accidental damage” - not under extended warranty (major loophole) and it would cost me $348. In Oct, I went to pick up the broken laptop at CC store, and the manager on duty had me wait 45 minutes prior to me getting my laptop back (only 1 customer had checked out in line). Two days later, CC sale clerk called to say that situation was cleared up & CC would pick up the service fee. I clarified with the clerk 3x prior to it being shipped off (again) that there would be no fee on my part. Now, in Nov, once again there is the fee & sales clerk said his hands are tied. Today, off to pick up broken HP laptop. Moral of the blog - make sure there are no stipulations with an extended warranty AND don’t purchase anymore HP laptops.
November 10th, 2008 at 2:20 pm
I found the same solution for my DV6000 that had the same issues, it’s not just the DV9x series. HP did not send notice that they would repair, or that there were even issues reported. In fact when I first called for help I was told that my unit was out of warranty and the call ended. After unsuccessfully replacing the wireless card, and not being able to update BIOS due to no internet connection, I finally found the site linked below. They said that my notebook is in fact under the limited warranty and I’m getting it fixed no charge. I recommend everyone who has this problem call HP after reading the information!
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01087277&printable=yes&encodeUrl=true&
November 13th, 2008 at 9:43 pm
I have a solution that works 90% of the time for me.
The first way:
1. When you see the amber light, open the driver recovery program.
2. Install the Broadcom wireless driver, do not click finish.
3. On the task bar, right click the driver recovery and click close.
4. Put the computer in sleep mode, and after about 10 flashes of the power light, wake it up.
5. Log in, and you should see something that says installing drivers in the bottom right corner of the screen.
6. If, after that, your wireless light is blue and it will not detect wireless networks, reinstall the driver once again and close the program, do not click finish.
7. It should work after that.
The second way:
If the first way does not work, do this:
1. Run the driver recovery and reinstall the broadcom driver.
2. Click Finish and reboot PC.
3. Wait until computer is fully started up, and put it in sleep mode.
4. After approx. 15-20 mins, wake it up.
5. Once again, you should see it installing the drivers in the bottom right corner.
You may need to repeat these steps a couple times, but they usually work, enjoy!
btw, I have a dv9000 with the same problems, so I know what you’re talking about.
November 13th, 2008 at 10:23 pm
Thanks for the great contribution Brian. It will help hundreds of people out.
January 23rd, 2009 at 2:51 am
Myine was even worse I turned it on one day and only the lights would turn on so I sent it back and they told me the motherboard and the plat under the fan burned out, and I had only had it for 3 months, If i knew this I would have never bought this peace of junk, good luck to you all
January 23rd, 2009 at 2:55 am
Thanks alot Brian
January 25th, 2009 at 8:51 pm
I got my computer repaired for free, too about 4 weeks in total to send it, and get it back. It worked for about 9 months and now is broken again, same exact thing. Motherboard fried, screen black, wireless on and off. Called HP and they said we already fixed it once you have to pay this time, and it is the exact same prob. Tomorrow I am calling higher up the chain, and if that does not work I will call an attorney. HP knows this problem exists and is selling us bad computers!!!
February 13th, 2009 at 3:43 am
You’re welcome, I hope it helped you guys out
Well my laptop was just sent out for repair yesterday… should be back in 2-3 weeks.
My USB ports stopped working, so that was rather major and I figured it was time to fix it.
Luckily I didn’t have to back anything up as they let me keep my hard drive. I recommend this to anybody sending it in just in case something happens to the laptop.
I haven’t figured out a way to fix the USB ports, so if anybody starts having that problem I recommend you get your laptop fixed as soon as possible.
Good luck to everybody with an HP laptop!
February 13th, 2009 at 3:56 am
I forgot to mention this in my post above, sorry about that.
What I wanted to add was that it is actually easier to get HP to repair it if you bring it back to the store where you purchased the laptop, since HP will probably not argue with the large department stores that are buying their computers in mass.
I brought mine back to Future Shop even though the standard warranty was up. When I told them what the problem was, they knew exactly what I was talking about since they were familiar with the problem (I think they even had a list of recalled computers on the wall).
So once again, if you’re having problems with your laptop and the model is covered on the extended warranty, bring it back to the place you bought it. Chances are HP will not argue with a mass customer.
Hopefully this saves some people from arguments over the phone
February 19th, 2009 at 1:41 am
Okay, third post in a row
Got the laptop back today. Repair was very quick considering we had a long weekend.
The final verdict:
Wireless card = working 100%
USB ports = working 100%
And as a bonus, the laptop is running around 10-15 degrees cooler.
You should definitely, absolutely send your laptop in to get fixed if you’re having these problems.
Good luck to everybody and I hope I’ve helped out
March 29th, 2009 at 2:35 am
I’m not sure if any of you guys have tried installing Windows XP on this laptop, but if you’ve installed Windows XP with Service Pack 3, chances are your sound doesn’t work. Well after many weeks of rage, I found this link that solved the problem: http://boredsysadm.blogspot.com/2008/03/windows-xp-sp3-and-microsoft-hd-audio.html
Once again, I hope this helps you out
btw… fourth post in a row XD
May 7th, 2009 at 2:33 am
I HATE TO HAVE TO GO TRHU THIS, I’M CHATING TO A HP TECHNICIAN, I BEEN SITING HERE FOR TWO HOURS ALREADY AND NO HOPES at all! i don’t know what should i do now they say i need to pay in order to get it fixed, because the warranty has
May 9th, 2009 at 2:52 am
There’s a class action lawsuit in the works for anyone that purchased a defective HP: http://www.sfmslaw.com/pages/cases.php?id=300
May 9th, 2009 at 2:52 am
I found this page Googling problems with my DV9000 and thought I would share my experience. I bought mine in Feb 2007 and in April 2008 it died after overheating. I did not know of the recall at the time and HP didn’t bring it to my attention when I called about the failure hoping they would fix it. They wouldn’t, because my warranty expired. It’s been under my bed since then because I couldn’t bear throwing away a $1300 machine.
Today I pulled it out and tried to start it up, for kicks. All I got was the single beep and some flashing keyboard lights, but no start up. On a whim, I decided to search and see if there had been a recall. TONS of returns came up so I called HP to see if they would honor the repair. Initially, they said no. But I was very polite and pleaded my case and asked if I could speak to a supervisor. They were sympathetic since it was a very known issue and I never received recall notification. They arranged for a US supervisor to call me Monday morning. If they don’t call, I will be calling them.
I’m hopeful and cautiously optimistic. Thanks for the article and all of Brian’s wonderful follow ups. I feel well armed with good info to plead my case and hopefully a new laptop. I’m going to press really hard for at least a new motherboard and an Intel processor and if it goes well enough, I’m going to request that XP be installed rather than Vista.
I’ll be sure and follow up with what happens.
I’d also like to add that every other machine I own is a Gateway product and I’ve never had issues. The machine I’m on right now is 6 years old, a refurb from Costco and still runs like new. I’m a graphic designer that works from home and I’m on the PC for easily 10-12 hours a day with work and play. All I’ve ever upgraded was the RAM and replaced a fan once. HP gets no more money from me.
May 10th, 2009 at 7:57 pm
I should chime in hear that the recall is not for DV9000 not booting, over heating or any other issue besides the wireless card not working. Computers do break down all the time.
90% of all laptop components are made by 5 manufactures over seas. This means it does not matter what the brand is. The only big difference is in the assembly process and customer support.
I still like many of the HP systems out there. Their LCD’s are one of the better slicker looking designs.
May 12th, 2009 at 11:57 pm
HP sucks! I bought a DV9000 for college and it broke with in a year. First the Wireless card went out then the left hinge broke. I thought it was all my doing but it wasnt. I sent it into HP and they fixed the hinge but said I wet the motherboard. They are a bunch of liars. This is so frustrating.
Now Im wondering what I should do. I keep on hearing that its the AMDprocessor and ive read its the nvidia graphic card. What is it? Im just wondering so I can plan my next step. I want to fix this problem. I feel like 1300 is too much to throw away. Some one help me please!
I will never buy another HP product again!
May 14th, 2009 at 2:19 pm
So I have the same issue with my wireless. I followed the instructions and chatted with tech support today. My PC is out of warenty but is on the reacal list. They gave me some troubleshooting steps which include uninstalling and reinstalling the wireless driver, and updating the bios. They told me that if these steps didn’t work that they would repair the computer for free. I got it in writing. We’ll see how this turns out. More to come…
Thanks for the advice.
May 14th, 2009 at 2:27 pm
What some people here may need to understand is not all DV9000 systems are on the recall list. Only a select number of them are. After the issue became known, the issue was fixed so the first version of the DV9000 had this problem while other later system did not so they may or may not be on the recall list. If you computer is out of warranty and your DV9000 is not on the recall list then expect to have to pay money to fix your computer.
May 18th, 2009 at 4:25 pm
ANA, Trish, Erockone, and Ed - Instead of calling HP, or chatting with an un-knowledgeable tech support person following a small book, take it back to the store you bought it at! It’s very easy for HP to argue with one customer, as they don’t care and it won’t make a difference to them if you don’t buy HP again.
Even if your warranty is up, you can probably make a deal with the store saying you bought a $1300 laptop, and since it doesn’t work, you’re out a lot of money. If they have any sympathy and knowledge of the recall, they might do it for free or just charge something like shipping and handling, which is well worth it.
The people on the phone and internet aren’t all that smart, and they simply follow a flow chart telling you what to do. I spoke with an internet tech support person, and I clearly told them that I have tried reinstalling all of the drivers and Windows Vista - the response? “Try reinstalling all drivers by going here…etc”. That’s when I just closed the chat window and arranged to go to Future Shop the next day.
May 25th, 2009 at 10:03 am
I just chatted with someone on the chat thingy on the HP website. If you ask me it’s not a “someone” at all. I think it’s a computer that recognizes certain responses and answers accordingly. I couldn’t get anything about a recall. They instead asked me what a recall was for this model. I asked several times if I was talking to a person or computer….no answer. I’ll try again tomorrow. Maybe I will get a person.
May 26th, 2009 at 2:03 pm
My dv9000 was purchased three years ago and I’ve just recently had the same problem with my wireless internet not working. I called HP support and they instructed that I would have to send in my computer and for them to do a diagnostic it would cost around $375 (DID NOT MENTION A RECALL). I later did some research and found that there was a recall on the laptop. I was never informed of the recall and when I called hp back they explained that my computer was out of warranty and that the recall expired in March 2009 (STILL DID NOT MENTION THE RECALL UNTIL I BROUGHT IT UP). I then asked for a phone number in the US so I could speak with someone about not receiving notice of the recall. The “case manager” that I spoke with said that he is going to make a deal with me and only charge $100 to replace the motherboard, WOW WHAT A DEAL, still wanting me to pay for a faulty product!!! I cannot take the computer back to where I purchased it… since Circuit City is now out of business.
Has anyone had their motherboard replaced after March 2009, due to the recall???
June 9th, 2009 at 6:35 pm
i called HP on saturday (6/6) and was told i purchased the laptop in march 2007 and it was out of warranty and would not be repaired under the recall. i was told it’d be $400 to fix and there was nothing else that could be done. a follow up through email gave the same reply, chat on their site got a bunch of troubleshooting steps i started off explaining i did already - no other solution given. i need this laptop fixed. it’s insane over $1000 only lasts you a little over two years.
June 11th, 2009 at 1:03 am
I called HP, pre-paid second-day Fedex shipping box arrived a few days later. I sent out my dv9000 lap-top. Five days later I received it back repaired. They replaced the system board, audio cable and cap. I am blown away by the service that I just received, especially after reading the horror stories on this forum. In fact, I have always received top service from HP. I guess, they must like me or something. I’ll continue to buy HP products, as long as they keep giving me this type of service.
June 11th, 2009 at 1:27 am
Bruce,
I take it your computer was under warranty. HP is a good company and they do take care of customers. It seems many people here are mad because they have had an issue. This post was only suposed to be made for one and one reason only. the DV9000 recall issue for the WLAN card. NO OTHER ISSUES and not all DV9000 computers will fall under this recall. Only a select number of systems.
If you have no warranty and your computer is not part of a recall then yes you should expect to pay a few hundred to 500 bucks to get your computer fixed. That is the way the world works.
I am closing comments on this thread as it is not serving any purpose any more.