HP dv9000 wireless not working
If you own an HP dv9000 laptop and the wireless is not working then I have good and bad news for you. First off the wireless card is most likely not bad. The main cause for this is actually the mother board. In fact HP has ofically launched a product recall on all dv9000 models for this issue. So if your XP or Vista dv9000 wireless is not working then contact hp and they will ship you a box to send them the unit it. The whole repair process normally takes 7-9 business days for the repair. When you think about it that is really fast considering half that time is transit time. I do like the fact the HP stepped up to the plate and issued a product recall. The bad news for many out there with this issue is they have no idea the dv9000 has been recalled. I recommend not calling HP about it. Instead go the the hp.com website and select the contact us button on that page you will find a “chat with us” link. Ask about the recall and they will take all the info right there in the chat log and start the recall process. It’s a great way to go and saves an hour on the phone. Have the unit near by so you can provide the serial and Part number to them.
Once again for the HP dv9000 wireless not working contact HP because the product has been recalled. This is the model with t he AMD 64 bit processor and it can have Vista or XP on it.
May 22nd, 2008 at 12:34 pm
I contacted HP and they tried in every way to make me pay for the repair. I had to prove to them they they even had a service warranty enhancement on this machine. It was a nightmare. I will put the link to the service warranty in case any one else has to go through this. http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01087277&dlc=en&lc=en&cc=us Good Luck!
August 11th, 2008 at 4:19 pm
my laptop have big problem like slow down and freaz whene i run program it stop and it doesnt do anything at all,i try to reboot and i try to refresh i mean all tha way but no change at all
August 12th, 2008 at 10:57 pm
I have had the same problem, but its worse, the wireless works occasionally, and I have a hinge crack on the left side and 2 days ago the computer crashed and it hasn’t work since, HP really screwed up this time. Sorry for any missed spelled words!
September 10th, 2008 at 12:11 am
I to have dv9000cto and it has had problems with the LAN from jump. I have heard it is a heat sinking problem with the mother board. Overheating causes components over time to decay and finally fail. I just got off the phone with Lampur I believe-lol….Sending a box and saying motherboard will be replaced for free and returned within 7 to 10 business days….he assured me-lol…..we’ll see.
September 13th, 2008 at 6:40 pm
We sent our dv9000cto in for supposed free repair. Now the are trying to bill us for $732 saying cause the warranty is up we have to pay for it. My husband told them to send it back broke cause he will not pay for repairs or a warranty on a recalled item. So now we will have basically a $1500 paperweight.
September 13th, 2008 at 6:43 pm
luv2prty2
that is exacty what we were told, it would be repaired for free
i guess $732=free in HP land
September 13th, 2008 at 6:55 pm
Not all DV9000 are on the recall list. Only a select amount. This issue only affects the WLAN. No other devices are affected. The work around is to pay 50 bucks and get a USB wireless device.